Helpful How To’s

Account Management

How to sign In to your account

To log in to your account via our website, follow these steps:

  1. Click the “Log In” button located at the top right corner of the WMRR website homepage.
  2. Enter your email address and password.
  3. Click “Log In” to access your account.

If you’ve forgotten your password, click “Forgot Password” on the login page and follow the instructions to create a new password.

  1. Click “Log In” from the top menu bar of the WMRR website homepage, then select “Forgot Password”. This will take you to the Lost Password page.
  2. Enter your email address in the field provided.
  3. Check your email for a password reset link.
  4. Click the link and enter your new password, then confirm it.

You’re all set! Your password has been reset. Go ahead and log in.

  1. Click the “Log In” button located at the top right corner of the WMRR website homepage, then select “Sign Up”. This will take you to a sign-up form.
  2. Enter your details in the fields provided.
  3. If you are joining as part of a company that already holds a membership, please ensure you enter the correct company name and use your work email address during the sign-up process. Your email address needs to match your organisations email domain to be verified.
  4. Click “Submit” to complete your account setup.

Once completed, you can log in any time using your email address and password.

  1. Log in to your account via the WMRR website homepage and click on “My Dashboard” under “My Account” to manage your profile.
  2. Select “Account Details” from the left–hand menu bar. From here you can update your personal information and/or change your password.
  3. Click “Submit” to apply changes.
  1. In your dashboard, select “Email Preferences” from the left-hand menu bar.
  2. Enter your first and last name, and the email address associated with your account. Check the boxes to select the communications you wish to receive, unchecking the box will opt you out of receiving that mailing.
  3. Click the ”Save” button at the bottom of the form for the change to be applied.

Event Registration

How to register for events
  1. Select the event you would like to go to
  2. Under tickets select the category depending on your membership status & add to cart
  3. Continue to the check out and fill out forms if required 
  4. Submit payment and ensure ticket & invoice have been sent. 

If any of the information is incorrect, or has changed after registration has been submitted, please contact us. 

  1. Select the number of tickets for each category (e.g. member and non-member)
  2. before checking out, you will have to fill in the details of each attendee
  3. ensure that the email address used for each member ticket is associated with a member’s account or you will be unable to proceed.
If you are unsure of an individual in your company’s membership status, please reach out to your company’s account admin, or to us. 

If you have registered for an event in error, please contact info@wmrr.asn.au within 24 hours with the event name and invoice number, so we can cancel the registration.

Should you no longer be able to attend an event, we invite you to reassign your ticket to a colleague or friend by contacting the relevant event manager with the details of the new attendee.

If you are unable to arrange a replacement, a full refund will be made provided notification is received in writing at least 14 days before the event. After this date, no refunds are available.

If, for reasons beyond the control of WMRR, the event is cancelled, the registration fee will be refunded after deduction of expenses already incurred.

Invoicing and Payment

How to find and view your invoices/receipts
  1. Log in and click on My Account > My Dashboard.
  2. Select “Orders” from the left–hand menu bar. From here you can view all paid or unpaid invoices related to your account or email these to yourself for download.
  1. Log in and click on My Account>My Dashboard.
  2. Select “Payment Methods” from the left–hand menu bar. From here, you can edit your saved payment methods.
  3. Select “Addresses” from the left–hand menu bar. From here, you can edit your billing address.
  4. Click “Save” to apply changes.

If you have an issue with your payment or billing information, please get in touch with us at info@wmrr.asn.au